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Q: Which of the following is a principle of Total Quality Management? निम्नलिखित में से कौन-सा कुल गुणवत्ता प्रबंधन का सिद्धांत है?
  • A. Product-centered system/उत्पाद केंद्रित प्रणाली
  • B. Customer-focus/ग्राहक- केंद्रित
  • C. Intermittent improvement/रुक-रुक कर सुधार
  • D. Decisions made by top executives only केवल शीर्ष अधिकारियों द्वारा लिये गये निर्णय
Correct Answer: Option B - सम्पूर्ण गुणवत्ता सिद्धन्त निम्न है- (i) Customer focused. (ii) Total employee involvement. (iii) Process oriented. (iv) Integrated system. (v) Improve process continuously. (vi) Communication.
B. सम्पूर्ण गुणवत्ता सिद्धन्त निम्न है- (i) Customer focused. (ii) Total employee involvement. (iii) Process oriented. (iv) Integrated system. (v) Improve process continuously. (vi) Communication.

Explanations:

सम्पूर्ण गुणवत्ता सिद्धन्त निम्न है- (i) Customer focused. (ii) Total employee involvement. (iii) Process oriented. (iv) Integrated system. (v) Improve process continuously. (vi) Communication.