7
Directions (Q. 1-5) : Read the passage given below and on the basis of the pasage, answer the questions that follow. People are always communication, verbally and non-verbally. Research shows that only seven percent of communication is through words. The rest of the communication process takes place through body language, eye contact and the varlus signals words cannot Convey. A person should be sensitive enough to understand as to how the communication is being received and processed. All communication should be sensitive to eye movement, posture and gesture, skin colour, breathing rate and facial expression to be understood completely. The passage is about