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Directions (Q. Nos. 121 - 125) : Read the passage below and answer the following questions. One of the findings of the research into successful leadership is the fact that respect powerful you are, no matter what your experience, skills, and accomplishments, consistently treat them disrespectfully. Friendliness that is, treating others politely showing your respect for other people in return they respect for other people in return they respect you. If as a manager you are respected, preventive maintenance strategy will be accepted as a sincere attempt to resolve problems rather than mean spirited attempt to cause problems. As important as friendliness is I want to make sure you are no mislead into believing management. I have seen effective managers who did not use this friendliness element but could have been more effective if they did use it. I have seen very friendly managers who were ineffective because they were not doing effective in a friendly way are always more effective than managers who intervene effectively in a non-friendly way. Maintaining a friendly relationship is another part of maintaining work performance. It helps you avoid having people try to hurt you because they do not like you. It might save your life.The author feels that respect is: